How to Win Friends and Influence People: Chapter 24

 This chapter is about empathy in action. Put yourself in the other person's shoes and remember a time when you committed the same, or similar, error. And again, offer suggestions. Inception the idea in the person's mind, and make it appear as if the person had thought of the idea all by themselves.

When you talk about your own faults first, it makes the other person more open and more willing to look at their own mistakes. Show the other person how costly their mistakes could prove, whether by loss of reputation, loss of respect or loss of income.

Start with praise... start by talking about your own mistakes... Start with humility.